Service Satisfaction Survey

Thank you in advance for taking the time completing our Service Satisfaction Survey (SSS)

Note: This survey is to understand your prior customer service experience at Nobtech.

1. How did you learn about Nobtech?

2. Which category best describes you:

Individual
Solo Proprietorship
Non-Profit Organization
Corporation
Company/Organization name:

3. Which category best describes your online presence:

E-Commerce Informative Site Personal Web Site

4. How did you contact Nobtech?

E-mail Web Site Phone FAX Postal Mail

5. Why did you contact Nobtech?

6. Was your inquiry/request handled professionally and promptly after you contacted Nobtech?

Yes No

7. Were you able to resolve your request/inquiry the first time?

Yes No, If "No", how many times?

8. Was it easy for you to find information you were looking for at Nobtech web site?

Yes No, If "No", please specify.

Too complicated
Too technical
Not enough technical
Other:
If other please specify

9. How would you rate?( 5-Excellent, 4-Very Good, 3-Good, 2-Fair, 1-Poor )>

The helpfulness of the Representative?
5 4 3 2 1
The proficiency of the Representative?
5 4 3 2 1
The quality of service you received at Nobtech, compared to customer service experiences from other companies?
5 4 3 2 1

10. In your opinion, what should be changed at Nobtech to serve you better?

Terms & Conditions, Service Satisfaction Survey